«Why should one forcefully give up the sequence of your indoor workouts, even if only for a few days, in case your trainer needs assistance?” The question the MagneticDays technicians asked makes perfect sense, as does the answer they promptly gave… There is no reason to stop!
Precisely to meet this possible, and often frequent, need, MagneticDays has created a new service for all its customersi. Courtesy JARVIS – this is the name of the program launched by the Tuscan company – aims to make it as easy as possible for anyone who needs any kind of intervention by the MagneticDays Service to be carried out on your smart trainer. For an overhaul aimed at periodic recalibration, for example, or for a repair intervention...
For these and other assistance services, MagneticDays is now able to provide – upon prior request from its customers – a trainer JARVIS replacement at an advantageous and convenient condition. The cost of renting the courtesy trainer is 120 euros. (VAT included, of course), and this amount includes both shipping costs and those relating to the collection of the replacement trainer.
High-level customer care
It is worth remembering that all assistance interventions requiring the products to be returned to the workshop Magnetic Days They are carried out in a very short time (except for rare major repairs), taking on average between five and seven working days. And this takes into account the times for collecting the product and shipping it to the customer. If a customer needs a JARVIS trainer to continue their personalized training program without missing any sessions, it is now possible to request and receive a courtesy roller to use for the entire duration of the technical assistance intervention. At the precise moment when the repaired customer's JARVIS can be sent back…a request to collect the replacement JARVIS will be promptly sent to the courier.
«As our customers already know – they declare directly from MagneticDays, in the province of Arezzo – We always do our best to answer your questions, striving to offer the best, most competent and rapid support possible. To help resolve small problems, or find answers to many common questions from our customers, we would like to remind you that our online systems complementary to assistance are always available: our Help Center, where many tools created specifically to help our customers solve hardware or software problems are collected, The entire Video Tutorial section on our MDVIDEO.TV platform, the MD Forum, where you can find answers, ask questions and connect with other users of MagneticDays products, and the MagneticDays Club Facebook group where you can interact with the rest of the community, exchanging opinions and always valuable information.
